3 Reasons why you DON’T have to worry

Being anxious to buy products from unknown shopping website is inevitable. Even though our shop is located in Japan, you still don’t have to worry because we guarantee you these 3 reasons for your shopping protection.

1 - You are protected by PayPal

Your purchase is protected by PayPal


Through major credit cards, e.g., Visa, Master, American Express, etc., You can purchase our products online through PayPal. For the record, Paypal allows people for global payments and serve as a money transfer company.

PayPal has purchase protection program. 
“ If an eligible item purchased online doesn’t arrive or doesn’t match the seller’s description, our Purchase Protection will reimburse you the full purchased price of the item inclusive of the shipping fee.”

See PayPal reference: 
https://www.paypal.com/webapps/mpp/paypal-safety-and-security

Your credit card information is also protected by PayPal

Once you’ve purchased a product from our site, PayPal receives the payment on our behalf.
PayPal does not provide us your credit card information, they only provide us the details of your order, address and contact information.

 

2 - 7 days Return and 1 year gurantee

7 days return Damaged, defective, or incorrect shipped items

Damaged, Defective or INCORRECT shipped items can be returned and replaced.
If you received such, please save the item and the whole package for inspection.
Please contact us within 7 days after receiving the purchased item.
After seven (7) days from receiving the item, product is already irreplaceable.
Or if you have used the product, we can't replace the product.

1 year product guarantee

Electric reel has 1 year product guarantee. Should there be any problem or defects with the product, you can send it back to us. It can be subject for replacement or we can repair the reel for free. ( Free repair does not apply for overloaded or dropped/submerged reels)

3 - 99% satisfaction by our customers

Our TackleUmi online shop started since 2009. We have growing number of customers all over the world. Our customers have been very satisfied with the Japanese customer service we have. Almost 99%.
Although there may be some unforeseen problem with regards to transportation, but the issue just seem to be manageable.

 

Top 10 ranking of numbers of our
customer's country

1 : Australia
2 : United States
3 : Russia
4 : New ZeaLand

5 : Israel
6 : Malaysia
7 : Singapore
8 : Poland
9 : Greece
10 : Czech Republic